Privacy Policy

Who we are

PropertyCareCo provides residential, commercial and short-term rental cleaning services across Glasgow. For the purposes of UK data protection law, PropertyCareCo is responsible for the personal information described in this policy.

Website: propertycareco.co.uk

Information we collect

We may collect personal information when you contact us, request an estimate, make a booking or communicate with us about our services.

This information may include:

• Your name, email address and telephone number.
• Your property address, postcode and service location.
• Information about the property, including its type, size, number of rooms and cleaning condition.
• The cleaning service, schedule and frequency you request.
• Messages, special instructions and other information you choose to provide.
• Booking, estimate, invoice and payment-related records.
• Technical information such as your IP address, browser type, device type and website activity.

How we use your information

We may use personal information to:

• Respond to enquiries and provide cleaning estimates.
• Arrange, manage and deliver requested cleaning services.
• Contact you about a booking, schedule or service requirement.
• Manage customer service, invoices and business records.
• Improve our website, forms, calculator and services.
• Protect our website and prevent misuse, fraud or security incidents.
• Meet our legal, regulatory, tax and accounting obligations.

Our lawful bases

Under UK data protection law, we must have a valid reason for using personal information. Depending on the situation, we may rely on:

• Contract: when information is needed to provide an estimate, arrange a booking or deliver a cleaning service you have requested.
• Legitimate interests: when reasonably necessary to operate and improve our business, respond to enquiries, protect our systems or maintain customer relationships.
• Legal obligation: when we must keep or use information to comply with the law.
• Consent: where we have specifically asked for your permission and you have freely provided it.

Where processing is based on consent, you may withdraw your consent at any time. This will not affect processing that took place before consent was withdrawn.

Who we may share information with

We do not sell your personal information. We may share only the information reasonably necessary with:

• Team members or cleaning professionals involved in arranging or providing your service.
• Website hosting, email, form, IT and administrative service providers.
• Payment, accounting or professional service providers where applicable.
• Government bodies, regulators, law enforcement or other parties when required by law.
• Another organisation if our business or relevant assets are lawfully transferred.

Service providers are expected to protect personal information and use it only for the agreed purpose.

International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will take appropriate steps required by UK data protection law to protect the information.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, tax, accounting and dispute requirements.

Information may be deleted, anonymised or securely archived when it is no longer required.

Cookies and website information

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand website performance.

Some cookies may be placed by third-party services used on the website. Where consent is legally required, optional cookies should not be used until you provide permission through the available cookie controls.

You can also control or delete cookies using your browser settings. Disabling essential cookies may affect how parts of the website function.

How we protect information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information you provided through our website may have been compromised.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict how information is used in certain circumstances.
• Object to certain processing based on legitimate interests.
• Ask for certain information in a portable format.
• Withdraw consent where our use depends on your consent.

These rights do not apply in every situation. We may need to confirm your identity before completing a request. We normally respond within the period required by applicable data protection law.

Contact, complaints and policy updates

If you have a question about this policy or want to exercise a data protection right, please contact PropertyCareCo through our contact page.

You also have the right to raise a concern with the Information Commissioner’s Office, the UK regulator for data protection: ico.org.uk .

Changes to this policy

We may update this Privacy Policy when our services, website practices or legal obligations change. The latest version will be published on this page with an updated revision date.